Shipping policy

Shipping Policy

Last updated: August 2026

Processing & Fulfilment

Each UNYVAE piece is made to order and fulfilled by our fulfilment partner.

Production and fulfilment typically takes 3–7 business days before your order is dispatched. During busier periods, please allow up to 10 business days for production and fulfilment.

Orders are not processed on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

UK Delivery

For UK orders, delivery typically takes 2–4 business days after dispatch.

Please allow approximately 2–3 weeks from placing your order for production and delivery. Many orders may arrive sooner, but this timeframe allows for variations in production, fulfilment and transit times.

Delivery estimates are not guaranteed and may be affected by carrier delays, peak periods or circumstances outside our reasonable control.

International Delivery

We ship internationally to selected destinations.

International delivery typically takes 7–21 business days after dispatch, depending on the destination and local delivery service.

Please allow approximately 2–4 weeks from placing your order for production and international delivery.

International orders may occasionally take longer due to customs processing, local postal services or other circumstances outside our reasonable control.

Fulfilment Locations

Orders may be produced and dispatched from different fulfilment locations depending on product availability and delivery destination.

If your order contains multiple items, they may occasionally be produced or shipped separately. This means you may receive more than one parcel or tracking number for the same order.

You will not be charged additional shipping fees solely because an order is shipped in multiple parcels.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please allow some time for tracking information to update after your order has been dispatched.

If you have any concerns about your tracking information, contact us at Hello@unyvae.com.

Customs & Import Duties

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Unless stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Customs requirements and charges vary by country, and UNYVAE does not control charges imposed by local customs authorities.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, contact Hello@unyvae.com as soon as possible.

We will try to update the address before fulfilment begins, but changes cannot be guaranteed once an order has entered production or been dispatched.

Delayed or Missing Orders

Delivery dates are estimates and occasional delays can occur.

If your order has not arrived within the expected timeframe, please check your tracking information first and then contact us at Hello@unyvae.com.

We will investigate the issue with our fulfilment and delivery partners and work with you towards an appropriate resolution.