Refund policy
Returns
We want you to be confident in your order. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To request a return, contact us at Hello@unyvae.com with your order details. Please do not send an item back without contacting us first, as we will provide the appropriate return instructions.
For returns made under our 30-day returns policy, items must be unworn, unwashed and in their original condition, with tags attached where applicable. Proof of purchase may also be required.
Return Shipping
For change-of-mind returns, including ordering the wrong size or colour, the customer is responsible for the cost of return postage.
We recommend using a tracked shipping service, as we cannot be responsible for returned items that are lost before reaching the designated return location.
If your item is faulty, damaged or incorrect, please contact us so that we can arrange an appropriate resolution at no additional cost to you where required.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged or you receive the wrong item, contact Hello@unyvae.com as soon as possible with your order number and photographs showing the issue.
We will assess the issue and arrange an appropriate replacement, refund or other remedy where applicable.
Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or incorrect goods.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, colour or product, you can return your eligible item and place a separate order for the replacement.
Sale Items
Sale and discounted items are subject to the same statutory consumer rights as full-price items.
Where a sale item is eligible under our 30-day returns policy, it may be returned in accordance with the conditions set out above.
Gift Cards
Gift cards are generally non-refundable except where required by law.
UK Cancellation Rights
If you are a UK consumer purchasing online, you may have a statutory right to cancel your order without giving a reason.
For most eligible goods, you have 14 days after receiving your order to tell us that you wish to cancel. You then have a further 14 days to return the goods.
Where your statutory cancellation right applies, we will refund the price paid for the returned goods and the cost of our least expensive standard delivery option. If you selected a more expensive delivery service, the additional delivery cost is not required to be refunded.
You are entitled to inspect and try on clothing as you reasonably would in a physical store. We may be entitled to make an appropriate deduction from a refund if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality and its value has been reduced as a result.
Unless otherwise required by law or agreed by us, you are responsible for the cost of returning goods when cancelling because you have changed your mind.
These statutory rights are separate from, and are not affected by, our voluntary 30-day returns policy.
International Returns
Customers outside the UK may have additional consumer rights depending on the country in which they live.
Nothing in this policy is intended to limit any mandatory consumer rights that apply to your purchase.
International customers are responsible for change-of-mind return shipping costs unless otherwise required by applicable law.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
Approved refunds will be issued to your original payment method.
Where statutory cancellation rights apply, refunds will be processed within the time required by applicable law. In other cases, we aim to process approved refunds promptly after the returned item has been received and inspected.
Your bank or payment provider may require additional time to make the funds available in your account after we issue the refund.
If you have not received an approved refund within 15 business days of being notified that it has been processed, contact us at Hello@unyvae.com.
How to Start a Return
To request a return, contact:
Please include your order number and reason for the return. If the product is damaged, faulty or incorrect, please also include clear photographs of the issue.
Do not return an item before receiving return instructions from us.
Your Statutory Rights
This returns policy is provided in addition to your statutory consumer rights and does not limit or exclude any rights or remedies available to you under applicable consumer law.